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Operations

Technical Operations Engineer

  De president jan wijsmullerdreef 10, Amsterdam

The role

The Senior Technical Operations Engineer (STOE) oversees all aspects of the site’s critical physical infrastructure and ensures that all activities carried out in the site are done with high quality and without negative impact on internal/external customers. The STOE actively guides the engineers and suppliers on site, helps & supports where needed and checks the quality of work. The STOE actively contributes to a standard way of operating the sites by complying with the standard and using a controlled change process to continuously improve the standard. The STOE is involved in improvement projects and serves as a second level support for more complex issues. The STOE works with various experts, including DTEG and manufacturers and is directly responsible for technical/electrical safety on the site.

 

What you'll do

  • Support and act as a backup to Technical Site Group Manager and other Senior Technical Operations Engineers for operational duties in the event of unavailability. 
  • Act in the 24x7 escalation roster fulfilling on call duties for escalations to ensure 24/7 services following SLA agreements with customers. 
  • Take on special projects and assignments as directed by the Technical Site Group Manager.
  • Participate in the Call Out roster for ensuring 24/7 incident support following IMP. 
  • Deliver ongoing feedback on site improvement to Customer Operations Campus Managers
  • Proven verbal and written communication skills in Dutch and English.
  • Computer-literacy / IT skills - email, data entry, MS Office.
  • Advanced understanding of critical infrastructure, eg: Fire Suppression system, UPS, cooling systems and architectures.
  • Foundational knowledge and understanding of the ITIL Service Management framework.
  • Expert understanding of the standards and certification of Interxion: a Digital Realty Company.
  • Proficient knowledge of how to manage, train, and coach a team effectively.
  • Advanced knowledge and understanding of the business, and the working of the data center.
  • Proficient understanding of emergency situations and escalation processes.
  • Advanced knowledge of various cooling systems and architectures.

A bit about the team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

 

What we can offer you

What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Want to know more about this position?

Get in touch with:

Annemijn van Duijn

Annemijn van Duijn

Recruiter

Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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