Operations

Incident Coordinator (f/m/d)

Hanauer landstraße 298, Frankfurt

Back to vacancy overview Last updated: 11-10-2022

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As our Incident Coordinator (f/m/d) you are owner of the local incident process and keep track of incident timeline and activities. Furthermore you do not loose the overview and follow up on incidents concerning technical or functional issues. Are you interested in working in the data center field and are you able to keep a cool head even when unpredicted troubles occur? Then apply now!

Your Role

Acting as country process owner for incident management regarding our systems, trainings for the operational departments and local processes
Coordinating and ensuring the creation of a technical and customer impact analysis
Ensuring management and technical escalation and following up on the escalation
Cooperating with internal and external departments to support and provide problem direction to the operational teams and continuously informs on the status of the problem through the incident notification procedure

Your Profile

Bachelor’s degree in electrical engineering or Master Electrician/Cooling/Technician with main focus on electrical systems and equipment
Min. 3 years of experience in Service Support with focus on incident & escalation or experience in the Data Center industry with deep knowledge of all systems within a Data Center
Good knowledge in incident & escalation management
Experienced in working with both technical and business management, including higher-level management, on incident processes
ITIL knowledge of advantage
Fluent in business and technical English and German

Benefits

Open door culture with short communications paths and flat hierarchies
Personalized onboarding plan (buddy system), education programs
Personal development options in a fast-growing environment
Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
Many extras like free drinks, fresh fruit, or cool team events

Interxion: A Digital Realty Company in Germany

Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.