Operations

Service Design, Service Transition & Service Delivery Manager

Wezembeekstraat 2/bus 1, Brussels

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Back to vacancy overview Share vacancy Last updated: 09-06-2022

Your role

In this combined role, you will oversee the pre-contractual technical Service Design function as well as the planning and effective execution of all standard and non-standard Service Transitions. Next to that you will be accountable for the end to end holistic delivery of the contractually agreed Operational Service for Key / Strategic (International) customers, managing the customer interface on all operational elements of the contract(s) across internal functions, processes and people.

You oversee the design, integration, deployment and guide customers in formulating requirements, you advise alternative approaches, and conduct feasibility and ROI assessments. Moreover you will also oversee resolutions of project implementation issues and will be responsible for cost/budget control of the transition activities

The ultimate goal is to ensure delivery of excellent customer experience and SLA performance and to build stronger relationships, increasing each party’s understanding of the other and to continuously improve the customers’ operational experience.

This is a combine role that may be split in the future, when customer volume allows.

What you’ll need

Bachelor level (e.g. Degree in science, engineering or related discipline or equivalent)
Minimum 5+ years of experience in a customer service environment in a service company, preferably a utility, datacenter, IT or telecommunications company.
Experience with Service Management, preferably of more complex international customers
PM Certified
Commitment & drive; Is committed, internally driven and willing to go the extra mile
Open for change; Adapts to change, is open to new ideas, handles pressure, adjusts plans to meet changing needs.
Pro-active; Has a can-do mentality. Has the ability to act on own initiative and with minimal supervision.
Communication skills; Listens attentively, speaks clearly and concisely, gives clear instructions and shares information and ideas with others
Planning; Develops realistic plans, set goals, aligns plans with company goals and coordinates with others
Problem solving; Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports and able to communicate on different levels and with sensitivity.
Fluent in Dutch and English, both written and verbally

A bit about InterXion Belgium

Our Brussels data center is at the heart of Europe’s connectivity crossroads, not only hosting the Belgium Internet exchange, but also attracting local, regional and international businesses, and acting as a focal point for data carriers from around the world. Join one of our teams in Brussels and you'll enjoy the scope to develop your skills and achieve your full potential, while delivering the very best for our customers.

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier- and cloudneutral data centers services across EMEA. With more than 700 connectivity providers in over 100 data centers across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future. #LI-DK1

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