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Operations

Service Planning Coordinator

  Wezembeekstraat 2/bus 1, Brussels

Your role

The Service Planning Coordinator (SPC) oversees and coordinates all service requests and manages Routing and Allocation of post-installation requests coming from different systems like Service Now, Ultimo, ECSC, Customer portal. Moreover. you will be handling the administration regarding installation and/or de-installation of Cross connects / Cloud connects, Migration, Multi-home and Pre-Cabling. You will be monitoring SLA’s and provide reporting. The Service Planning Coordinator will liaise with local management, customers, suppliers and consultants both internal and external, as well as HQ senior managers

You are an important contributor to a stable and well-organized department in order to release the facilities team from administrative and organizational burden. Internal contact is with the Operations function and within local office. There is a strong interface with ESCS, Customer Services, Facility Management and Finance. External contact with suppliers and sub-contractors.

What you’ll need

  • Experience as a technician in an (electrical or industrial) critical environment (e.g. full continuous organization), in an international company
  • Data center knowledge is an advantage
  • Knowledge of Sales force and Service now is an advantage
  • Experience of project planning/scheduling and reporting
  • Excellent interpersonal skills, easy communicator with all levels of company personnel and clients
  • Ability to act on own initiative with minimal supervision, quick-learner and flexible way of working
  • Ability to work in a confidential manner, show sensitivity and used to work under pressure
  • Ability to work accurately, with good attention to detail prioritizing skills
  • Good organizational skills
  • Customer focused internally and externally

A bit about InterXion Belgium                      

Our Brussels data center is at the heart of Europe’s connectivity crossroads, not only hosting the Belgium Internet exchange, but also attracting local, regional and international businesses, and acting as a focal point for data carriers from around the world. Join one of our teams in Brussels and you'll enjoy the scope to develop your skills and achieve your full potential, while delivering the very best for our customers.

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier- and cloudneutral data centers services across EMEA. With more than 700 connectivity providers in over 100 data centers across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future. #LI-DK1

Want to know more about this position?

Get in touch with:

Daphne Koning -Olde Dubbelink

Daphne Koning -Olde Dubbelink

Recruiter

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Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
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