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Your role

The Local ICT Manager manages the Local ICT team in country, who manage all local ICT systems and support the local users of these systems, in close coordination with the Global ICT team. The Local ICT Manager plans, coordinates and prioritises the day-to-day activities of the team, consisting of Local-ICT tasks and Functional Management of local applications. The Local ICT Manager is responsible for the overall budgeting of all related costs (OPEX and CAPEX) and manages the relevant external supplier contracts. Acts as first point of contact for IT related incidents and escalations. Additionally, the Local ICT Manager develops and manages adequate knowledge management within the team to be able to deliver agreed quality and service levels. The ICT Manager can define, prepare and execute local ICT projects (from initiation to acceptance), in the role of project manager, for all projects within his scope.

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

Responsibility

Leads, develops and inspires a team of ICT professionals, delegates tasks within the team, assures adequate resources to deliver the expected service levels and workload and provide daily operational management

Has full people management responsibility (hiring, goal setting, performance review, etc.)

Manage alignment with Global ICT team at Interxion Headquarters:

  • Report on agreed KPI’s related to ongoing projects, status of ticket queues, special tasks and scheduled maintenance.
  • Maintain alignment with relevant stakeholders on expected service levels and required support from HQ
  • Assure the representation of NL in ICT related meetings and calls between NL and HQ
  • Provide input to and support strategic HQ projects in the area of ICT, that can impact the NL organization.

• Support Internal Customers

  • Define and align service levels for internal support and availability of local ICT systems
  • Setup, maintain and support the alarm handling policy, setting the standards of all alarming systems, related reports on KPI’s and performance
  • Manage adequate support to the Service Operations teams on all local ICT systems, by assuring the corresponding support contracts, training arrangements from external suppliers and local knowledge management on the systems.
  • Provide suggestions for improvement to the Operations Management Team to enhance the effectiveness and increase performance and efficiency of the use of the ICT systems.

• Budget and Vendor management

  • Manages the External Vendors. Performs vendor selection for related services and product, manages vendor relationships and vendor performance reviews.
  • Reviews price quotes for the procurement of parts, services, and labor for all ICT activities and systems.
  • Yearly review of all ICT spending, preparing a new draft budget and submit to Director Operations.
  • Provide input to monthly financial forecasting meeting with finance department and report to the Director Operations.
  • Manage annual support / maintenance contracts and related budgets.
  • Report local ICT performance to Operations Management

 

Position reports to Service Planning Manager and has relationships with all departments in the local organisation and with global ICT

Skills and competencies 

  • Excellent and effective communications skills, both orally and in writing
  • Customer oriented: Excellent supporting and service attitude
  • Good People management skills, able to motivate the team and drive innovation and efficiencies.
  • Good business awareness; understanding business processes and impact of service levels
  • Good planning & prioritising skills, eye for quality details and goal oriented • Good interpersonal skills, Team player
  • Result oriented: Pro-active attitude with hands-on mentality • Risk aware; knows how to assess risks and how to communicate these risks to stakeholders
  • Can impact and influence stakeholders and requesters.

Qualiffications

  • Bachelor degree level education in relevant field such as Computer Science
  • 5+ years experience in ICT support environment
  • Previous experience in a similar role.
  • Fluent in Dutch and English, both verbally and in writing
  • Proven ability to prepare and manage multi-discipline projects
  • Excellent Knowledge of ITIL Service Management
  • Good Knowledge and experience with Service Management tooling
  • Detailed knowledge of Windows, Office, Windows Servers, IOS and VMWare.
  • Good general technical knowledge in relation to basic understanding of all technical infrastructure in a data centre

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier- and cloudneutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.

Want to know more about this position?

Get in touch with:

Annemijn van Duijn

Annemijn van Duijn

Recruiter

Send me a message

Your future colleagues

“I enjoy coming to work each day to support the team and their growth.”

Isaac S.
Manager, IT Corporate Services, Dallas, TX

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