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Digital Realty


Director, Training & Administration

  2323 bryan street, Dallas

Your role

The Global Operations Training & Development Leader will play a critical and influential role in driving excellence in Operations organization at Digital Realty. The successful candidate will be responsible for running a global training organization and a developing a roadmap that creates a competent and empowered Operations organization.


The Global Operations Training & Development Leader will oversee the creation, implementation, and execution of all training initiatives for new and existing operations employees. This position will drive effective training programs across the organization in support of the strategic goals of the business as well as building and managing knowledge management infrastructure.


What you’ll do

  • Create Operations learning strategy for new and existing Operations employees, and create an execution roadmap to deliver against the learning strategy
  • Collaborate with stakeholders to identify new training modules to meet changing operational requirements, and re-prioritize entire program to ensure alignment with organizational goals and objectives
  • Utilize diverse delivery mediums to optimize target audience engagement and overall effectiveness of training programs
  • Evaluate existing training programs to ensure content is updated and is consistent with current policies and processes
  • Build, maintain, and direct resources to deliver a curriculum and training methodology for both new hire onboarding as well as operations continuing education
  • Develop an operations skill certification program to promote and test learned knowledge and best practices in the field
  • Develop strong partnership with HR Talent Management with global leadership, management and professional skills programs, as well as implementation of strategic initiatives
  • Prioritize and govern all communications/training funnel to Operations
  • Create and drive processes and analytics to provide a feedback loop to determine if the training and development practices are proving effective
  • Build, oversee and actively manage ongoing functionality upgrades of knowledge management platform used to deliver relevant content, collateral and training to the global operations organization
  • Create and drive continuous feedback-based improvements so content owners refine content, improve content architecture to meet operational requirements
  • Manage global training budget
  • Contribute to governance processes and bodies to enable cross-functional learning and development knowledge sharing and success
  • Partner with Human Resources to provide input and content to enterprise learning platforms, tools and technologies


What you’ll need

  • 10+ years of previous experience leading a technical training organization required
  • Demonstrated strong listening and collaboration skills for uncovering business needs and translating into executable requirements
  • Ability to lead the creation of learning solutions by others, using appropriate learning strategies, including instructor-led learning, web based and virtual ILT, and hands-on, in-the-work learning
  • Ability to use best-in-class design and delivery techniques within budget
  • Proven track record of marrying strategy to practical, results-driven execution – comfortable operating in both strategy and execution domains
  • Expertise in building and leading high-performance teams
  • Superior verbal and written communication skills and comfort communicating to a C+ or board-level stakeholders
  • High motivation level and appetite for fast-paced team environment; readily adaptable to changing market and organizational requirements
  • Experience with learning analytics, data-driven and results oriented
  • Strong multi-tasking, prioritization, and project management skills
  • Ability to travel 30 – 40%
  • Bachelor’s degree preferred
  • Experience with Cornerstone preferred
  • Digital Realty cares about the health and safety of its workforce, customers, and vendors.  Digital Realty encourages all new hires to be fully COVD-19 vaccinated by their start date. Employees who are not fully COVID-19 vaccinated will need to comply with our weekly COVID-19 testing requirements, subject to applicable workplace accommodation requirements.

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.


A bit about our Digital team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.


What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.


Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.


This is an exciting time to join our business so apply now and make your mark on our future.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.


Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.



Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.


Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.



Want to know more about this position?

Get in touch with:

Melissa Renfer

Melissa Renfer


Send me a message

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