Customer Success Specialist (f/m/d)
Hanauer landstraße 298, Frankfurt
Overview
The Customer Success Specialist (f/w/d) supports the Customer Success Manager to ensure that the contractually agreed services are delivered for global and/or named local accounts.
Your Role
- Manages the customer interface on all elements of the operational contract across internal functions, processes and people
- Co-ordinates Customer Success related customer escalations and complaints
- Acts as a backup for the Incident coordinator to ensure local centralized incident communication and customer communication is managed properly
- Acts as a backup of the Incident coordinator by cooperating with Customer Success, Service Planning and Account managers
- Executes other special projects/assignments as directed by the Customer Success Manager
Your Profile
- Bachelor’s degree in electrical engineering or alternatively Master Electrician/Cooling or Master Technician with main focus on electrical systems and equipment
- Min. 5 years of work experience in Service Support in the Data Center industry with deep knowledge of all systems within a Data Center
- Expert in technical data center operations (e.g. maintenance, repairs, processes, systems)
- Skilled in working with both technical and business management
- Persistent to solve the customer request/problem
- Fluent in business and technical English and German
Benefits
- Open door culture with short communications paths and flat hierarchies
- Personalized onboarding plan (buddy system), education programs
- Personal development options in a fast-growing environment
- Extensive social benefits (Digital meal vouchers, bike leasing, pension plan, etc.)
- Many extras like free drinks, fresh fruit, or cool team events
Interxion: A Digital Realty Company in Germany
Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.
