Operations

Customer Success Specialist (f/m/d)

Hanauer landstraße 298, Frankfurt

Back to vacancy overview Share vacancy Last updated: 15-07-2022

Your role

By joining our team, on the Customer Success Specialist position, you will be a part of our Customer Success Team in Frankfurt, and support the Customer Success Manager to ensure that the contractually agreed services are delivered to our red carpet clients. You will be accountable for the end to end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience

What you’ll need

Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
5+ years’ experience in an international environment and in dealing with international customers
3+ years' experience in a data center or telecommunication sector
Experienced in Customer Support, CRM, Service Management or equivalent
Experienced in contract and SLA management, CSI and Process Management
Knowledge in Customer management within IT, telecommunications or data center industry
Excellent communication and interpersonal skills, high customer focus
Fluent in German and English

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.