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Service Planning Coordinator (f/w/d)

  Hanauer landstraße 298, Frankfurt

Overview

As a Service Planning Coordinator (f/w/d), you will be responsible to oversee and coordinate all customer service requests. You will administrate the (de)installation of cross connects / cloud connects, migrations, multi-home requests, etc. You will also prepare the processes and procedures instructions for the customer request and provide reporting for the requests handled.

 

Your Role

  • Act as the single point of contact for all Customer Service requests
  • Manage suppliers requests and the administration needed to enable suppliers to process orders
  • Receive and dispatch customer maintenance tickets to the Service Operations department
  • Perform tasks according to the contract SLAs
  • Provide Service reports on a regular basis

 

Your Profile

  • Educated to a vocational Level in a technical or administrative field
  • 4 years of experience in a customer support environment, ideally within a technical domain
  • Data Center technical experience is a distinct advantage
  • Knowledge of Telecommunications Engineering; e.g. fibre optic cabling, splicing is considered an advantage
  • Fluent in German and English

 

Benefits

  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (buddy system), education programs
  • Personal development options in a fast-growing environment
  • Extensive social benefits (Digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events

 

Interxion: A Digital Realty Company in Germany

Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.

Want to know more about this position?

Get in touch with:

Dalibor Slatki

Dalibor Slatki

Recruiter

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