As Customer Services Planning Coordinator, you will be responsible for overseeing and coordinating all customer services requests. The post holder would be required to meet service level agreements, resolve escalations and provide reporting; acting as the first escalation point for customers, suppliers and team members. We are looking for a self-organised and solution-oriented individual who can contribute to team efforts and work effectively independently.
What you’ll need
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents
A bit about our Operations team
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
This is an exciting time to join our business so apply now and make your mark on our future.
Senior Manager, Business Planning and Insights
Technical Operations Planning Coordinator