Join our Talent Network
Skip to main content
Digital Realty
×

Operations

EMEA, Technical Operations Engineer

  60 london wall, London

Your role

Reporting to the Problem Manager, the EMEA Technical Operations Engineer will provide support to country operational teams in the management and operation of their Data Centre Systems and infrastructure across the EMEA region, with a focus on problem identification and resolution.

Data Centre Systems and infrastructure include but are not limited to Electrical Switchgear, Generators, UPS Systems, Cooling Generation plant, Pumps, Computer Room Air Conditioning, Air Handling Units, Fire Detection and Suppression Systems and Building Monitoring Systems.

Problems come in many forms, including technical, condition, efficiency, process, vendor and maintainer aspects, and end of life factors. The EMEA Technical Operations Engineer will provide a range of support which may include technical difficulties, working with vendors to overcome intrinsic issues, working with site operations teams to improve usage and efficiency aspects, and identifying any areas for improvement. This may include site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The EMEA Technical Operations Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The EMEA Technical Operations Engineer may play a consultative role in the review of high-risk changes and incident reports.

What you’ll need

  • Has experience commensurate with 5 – 10 years of experience working in mission critical Data Centre Systems within a large data centre, IT, Telecoms, or suitably similar organisation
  • Can demonstrate leadership of a technical management function
  • Understands operational and maintenance governance principles in the disciplines of Data Centre Systems and infrastructure engineering to the level of subject matter expert
  • Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable
  • Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks
  • Experience working with computerised maintenance management systems
  • Experience required in management of external resources
  • Experience of working in an international and multi-cultural environment.
 

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.

A bit about our Operations Team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

Related vacancies

Snr. Director - CSP Delivery

London
View vacancy    

Customer Service Technician, Woking

London
View vacancy    

Shift Engineer

London
View vacancy    

Customer Service Technician

London
View vacancy    

Shift Engineer

London
View vacancy    

Cost and Insight Manager

London
View vacancy    

Customer Service Advisor

London
View vacancy    

Customer Service Engineer

London
View vacancy    

EMEA Deputy Operations Change Manager

London
View vacancy    

Day Shift Engineer (Watford)

London
View vacancy    

Asset Integration Manager

London
View vacancy    

Customer Success Manager

London
View vacancy    

Lead Engineer

London
View vacancy    

Service Planning Coordinator

London
View vacancy    

Shift Engineer

London
View vacancy    

Compliance & Energy Manager

London
View vacancy    

Service Transition Engineer

London
View vacancy    

Project Manager (Operational)

London
View vacancy    

Shift Engineer, Connexion House

London
View vacancy    

Head of Project Management Office UK

London
View vacancy    

Operations Systems Engineer

London
View vacancy