Reporting to the Problem Manager, the EMEA Technical Operations Engineer will provide support to country operational teams in the management and operation of their Data Centre Systems and infrastructure across the EMEA region, with a focus on problem identification and resolution.
Data Centre Systems and infrastructure include but are not limited to Electrical Switchgear, Generators, UPS Systems, Cooling Generation plant, Pumps, Computer Room Air Conditioning, Air Handling Units, Fire Detection and Suppression Systems and Building Monitoring Systems.
Problems come in many forms, including technical, condition, efficiency, process, vendor and maintainer aspects, and end of life factors. The EMEA Technical Operations Engineer will provide a range of support which may include technical difficulties, working with vendors to overcome intrinsic issues, working with site operations teams to improve usage and efficiency aspects, and identifying any areas for improvement. This may include site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The EMEA Technical Operations Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The EMEA Technical Operations Engineer may play a consultative role in the review of high-risk changes and incident reports.
What you’ll need
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.
A bit about our Operations Team
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
This is an exciting time to join our business so apply now and make your mark on our future.