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Operations

Customer Service Technician (f/m/d)

  Hanauer landstraße 298, Frankfurt

As a Customer Service Technician (f/m/d) at Interxion: A Digital Realty Company you are responsible to handle the customer requests for remote hands services (Hands & Eyes) and installation/de-installation of cross connects. Prime focus is to enable our customers to run their infrastructure without interruptions. 

Your role

  • Actively handling optical and electrical installations within our Data Centers
  • Providing technical support to our international customers
  • Managing Cross-Connections, cablings, installations, documents and testing 
  • Act as the “hands and eyes” of our customers and providing them with on-site support
  • Operating migration and maintenance activities, while providing constant feedback through our internal systems

 
Your profile

  • Vocational qualification in a technical field or local equivalent education (CAP)
  • Min. 2 year experience in a technical or electrical environment
  • Experience with electrical wiring, wiring networks and optical fiber installations; data center experience would be of advantage
  • Good understanding of Microsoft office applications (e.g. Excel)
  • Analytical and flexible working manner
  • Fluent in German and English

 
Benefits

  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (buddy system), education programs
  • Personal development options in a fast-growing environment
  • Extensive social benefits (3-shift operation, digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events
 
Interxion: A Digital Realty Company in Germany
Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.

Want to know more about this position?

Get in touch with:

Jonas Becker

Jonas Becker

Recruiter

Send me a message

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