Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.
Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, Digital Realty is seeking motivative and imaginative professionals to grow our Enterprise business with colocation and scale offerings combined best in class connectivity, cloud and data centric solutions.
POSITION: Sr. Technical Solutions Manager
LOCATION: Ashburn, VA preferred but open to other DLR locations and markets within the US.
Digital Realty operates within a market-place that is increasingly competitive. Customers can choose between a significant number of competitors delivering high quality, cost efficient alternatives. As one of a handful of global providers, Digital Realty has considerable assets and capabilities, along with a significant installed customer base. Driving a Customer Obsessed mind-set is crucial to our continued success and the Customer Operations team links together all elements of our operations to provide a best-in-class experience for our customer-base. Excellent service to customers is at the heart of our competitive advantage and as a member of the Customer Op team, your focus is to develop strong rapport and ensure each of our customers are successful with Digital Realty, so we can continue to retain them and expand with them..
If you’re an individual with an entrepreneurial mindset and enjoy tackling multiple challenges, this position offers you the opportunity to make a global impact. You're sure to acquire new knowledge and skills in both tech and commercial real-estate. This position works directly with Sr. Leaders of fortune 500 companies across multiple industries and, if selected, you’ll be exposed to all areas of Digital Realty with multiple career path options available to you.
This role will be part of a team that serves Digital Realty’s Hyperscale and OEM accounts by acting as a liaison between the customer and our D&C/Implementation/tech teams. Your high-reaching mission will be to drive customer satisfaction and account growth with the customers that you manage individually and the customers of your four direct reports.
Typically, in partnership with the Customer Success Manager(s), you and your team will work directly with assigned existing customers, becoming an expert on each customer’s goals, needs and expectations. You’ll then work with internal teams to meet customer parameters, creating a plan, removing obstacles and taking point on conversations between technical resources and the client. It will be your role to champion the customer while also ensuring that Digital Realty’s interests are protected.
Your supervisor will be the Principle Technical Solutions Manager. In addition to partnering closely with the Customer Success Manager(s), you will have the following responsibilities:
Just as important as your what you will do will be your proficiency with the following “5 C” skills:
You will need to be willing and able to work early in the morning or later in the evening or on weekends on occasion, to accommodate contacts in different time zones and potential escalation events. In addition, you'll need to be willing to take phone calls 24/7.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Digital Realty: Where the cloud lives and business thrives
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
To provide our customers with the trusted foundation for the digital world
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.
About Digital Realty
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
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Sr. Technical Solutions Manager