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Digital Realty


Customer Service and local ICT Engineer - Dublin

Your role

Focusing on Customer Requirements and Local ICT support,  your responsibilities will include physical installations (rack & stack), providing assistance to our customers through our Hands & Eyes and ticketing systems, and developing an understanding of our Facilities.  Reporting to the Site Manager in our Dublin data centre, you’ll respond to alarms quickly and efficiently, and oversee the work of external suppliers, vendors and contractors managing any technical or operational issues. This position also focuses on providing first level support to our Ireland team members so if you have Customer Service experience in a data center or similar and have a passion for all things ICT - this could be the right move for you


What you’ll need

  • Excellent communication skills
  • Strong customer service focus & attention to detail
  • Ability to work under pressure while adhering to strict timelines
  • Proven track record of timely decision making and problem-solving
  • Pro-active can-do attitude with the ability to adapt in a dynamic environment
  • A self-starter who has the ability to work well within a team and has the ability to influence
  • Secondary education in a technical field
  • Previous experience in a data centre
  • CompTIA/MCSA desirable


What we can offer you:

Interxion, A Digital Realty Company is at the heart of the global digital economy, providing fast, secure connections that enable businesses to thrive and people to access online services. In a rapidly evolving business, we are passionate about the work we do and the performance we carry through You’ll have the chance to work with people from different business areas, and the chance to grow within the company. You’ll get the chance to put your ideas into action and work with a company where your voice is heard.

Want to know more about this position?

Get in touch with:

Catherina Grace


Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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