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Digital Realty


Customer Service Technician - 13015 Marseille

  Enceinte portuaire, Marseille

Your role

  • Carry out interventions via customer tickets (restart of equipment, visual verification, investigation, shuffling, etc.)
  • Ensure the replacement and storage of tapes as planned and according to each customer contract
  • Communicate daily with the call center (ECSC) and customers
  • Report exhaustively to the Line Manager regarding the smooth running of tickets and the possible time overrun
  • Provide customer support upon request
  • Thoroughly complete the "CRM" tool for ticket management 
  • Perform the appropriate tests on the copper and fiber bypass
  • Installation of connection jumpers, organize and physically manage the stock of these jumpers, resume labeling of connections, check the good adequacy between the information recorded on the wiring database and the status in the field
  • Administrative management related to assigned tasks

What you'll need

  • Experience of at least 1 year in an IT assistance service to customers and / or in IT services and / or in network management
  • Education level bac or bac +2 in IT / telecoms
  • Experience in customer relations is a plus
  • Additional technical experience in IT infrastructure, data cabling, and data centers is a plus
  • Proficiency in English
  • Ensure that the client (or his subcontractor) only intervenes on his patch panels and does not endanger no other resource present in this environment
  • Customer / customer care orientation
  • Rigorous
  • Working capacity under pressure
  • Communication skills
  • Proactive
  • Motivation
  • Team spirit

Interxion in France

Our two French campuses give our customers access to Europe, Africa, the Middle East and Asia. In Paris, we co-locate all of France’s key internet exchanges in seven interconnected data centers, providing access to France and southern Europe. As one of the world's most attractive cities, with a rich and vibrant culture, Paris offers a quality of life that's hard to match. In Marseille, the submarine cables that link Europe to a variety of International markets connect directly into our campus, which makes it strategically important to our European and global business.

What we can offer you

In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.

Want to know more about this position?

Get in touch with:

Lauren Pointon

Lauren Pointon


Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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