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Digital Realty
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Technology Innovation

Sr. Associate Solutions Engineer

  2323 bryan street, Dallas

Overview

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.  

Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, we offer colocation and scale offerings combined best in class connectivity, cloud and data centric solutions. Digital Realty is seeking motivated and imaginative professionals to grow our Enterprise business. 

Position: Sr. Associate Solutions Engineer

Opportunity Snapshot

This role will be an entry level position that will help you develop and build a Sales and Technical skillset required to work with Digital Realty’s diverse customer base worldwide.  As an Associate Sales Engineer, you will make an impact across multiple functions as you work collaboratively with your peers to deliver presales functional support to prospective customers. You will provide back of the house support to our front line engineers while learning electrical, mechanical, telecom, and related disciplines This position will give you the opportunity to gain knowledge about Digital Realty’s cutting edge approach to solving customers data gravity needs and the exciting data center industry overall. 

You will gain insight into space planning best practices and become proficient in data center design analysis.  You will also help coordinate resources to respond to RFP’s as you grow to take on your own accounts as a Sales Engineer. 

The Requirements

  • Bachelor's degree, ideally in Mechanical, Electrical, Architectural, Management Information Systems, Computer Engineering, Telecom, and Construction Management or the equivalent combination of education and experience.   
  • The ability to work cross-functionally with multiple internal stakeholders in providing customer solutions including cabinet configuration, electrical design, cooling strategies, and connectivity.
  • Excellent interpersonal and presentation skills. This is a customer facing role that will require excellent public speaking and presentation skills. Candidates should be familiar working with or on behalf of end users.
  • Basic understanding of at least one of the following:
    • Networking
    • Telecommunications
    • Electrical provisioning / configuration
    • Mechanical cooling systems
    • Electrical Systems
    • Knowledge of Design and Construction process is highly desirable
  • The ability to work well under pressure and take a proactive approach in handling issues and providing solutions.
  • Good organizational skills are a must along with a disciplined approach to completing assignments attention to detail and openness to suggest, entertain, and develop new ideas and procedures.
  • Able to juggle multiple projects and manage time with minimal supervision. Must be self motivated and able to manage his or her time responsibly to deliver projects on time.
  • Proficiency in MS Word and Excel; Visio and Adobe Acrobat.
  • Digital Realty cares about the health and safety of its workforce, customers, and vendors. Except in limited circumstances where an employee is legally entitled to an accommodation, Digital Realty requires all new hires to be fully vaccinated by their start date as a condition of employment. 

Preferred Qualifications for Consideration:

  • Project management skills including experience with document management and project tracking.
  • 2+ years of relevant experience working with a multi-customer data center or colocation provider, telecommunications, networking, data security, hosting, high tech facilities, mission-critical construction, engineering consulting or other related field.
  • Experience participating in data center / telecom projects, including coordinating design, subcontractors and construction.
  • General familiarity with datacenters, telecom carrier operations, or related business models.
  • Proficiency in AutoCAD, 6Sigma Room, IRI Tileflow, Adobe Illustrator and Visio a plus.
  • Must feel comfortable speaking in public and presenting to groups of 8-20 people in meetings and providing tours to large groups of people upwards of 50 when required.
  • The ability to:
    • Grasp big picture requirements and translate them into detail-level specifications.
    • Comprehend, analyze, and interpret complex project documents.
    • Apply installation standards and project tracking / management documents.
  • A bachelor's degree, ideally in an analytical field like engineering.

Just as important as your experience and skills will be the following characteristics and competencies:

  • A strong commitment to delivering excellent customer service to clients and co-workers.
  • The ability to:
    • Learn and apply technical and business concepts quickly.
    • Effectively respond, verbally or in writing, to sensitive issues, complex inquiries or complaints.
    • Make effective presentations and respond to questions from groups of managers, clients, customers and the general public.
    • Work well under pressure and take a proactive approach to unusual occurrences.
  • Good organizational skills, attention to detail and openness to new ideas and procedures.

The Responsibilities

  • Assisting with and participating in prospect engagements, including assisting with customer RFP’s, preparing for site tours, sales calls, proposal generation, pricing and contract negotiations.
  • Participating in the evaluation of customer needs, the design and presentation of preliminary solutions to meet those needs.
  • Acquiring knowledge and understanding related to the facility infrastructure and nuances associated with various buildings.
  • Learning how to use state of the art CFD modeling software to analyze cooling architectures.
  • Using AutoCAD to assist customers with designing the most efficient layouts within the data center
  • Collecting and reviewing facility construction and engineering drawings with customers.
  • Learning how to review and apply information from the Design Engineering Guidelines in interactions with internal and external customers.
  • Liaising with the professional community, including attending technical forums.
  • Monitoring and evaluating technology trends in prospective and existing customer base.
  • Assisting with administration of training and development for the Sales Engineering Team.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Digital Realty: Where the cloud lives and business thrives

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it. 

Our Mission

To provide our customers with the trusted foundation for the digital world

Our Vision

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

About Digital Realty

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

 

Your future colleagues

“Having my ideas heard allows me to dive into my role and other projects with 110% focus and drive.”

Morgan F.
Senior Product Program Manager, Atlanta, GA

“We’re one of the largest data center companies in the world, but you don’t feel like a spoke in the wheel.”

Maxwell L.
Senior Product Manager, Global Product Management, Dallas, TX

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