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Operations

Customer Success Analyst (f/m/d)

  Hanauer landstraße 298, Frankfurt

Overview

Your role

  • Managing customer expectations, enquiries and requests, and delivering an exceptional customer support during the whole customer life cycle 
  • Coordinating Service Delivery support within the Customer Success process, including scheduling and coordination with international and local Sales & Marketing, and all Operation departments to ensure focus and seamless / flawless delivery of services and solutions
  • Preparing reports and analysis as needed and communicating effectively with customer´s decision makers and affected internal teams
  • Proactively advising multiple customers of any changes to original commitments and follow up until completion
  • Ensuring effective program management of account escalations, prioritizing and driving prompt resolution on escalated customer issues
     

Your profile

  • Completed vocational training in the commercial field (e.g. Hotel Management Assistant, Travel Agent, Retail Dealer)
  • Min. of 2 years of working experience in customer relationship (telecommunication or Data Center sector)
  • Skilled in project planning/scheduling and reporting
  • Fluent in German and English
     

Benefits

  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (buddy system), education programs
  • Personal development options in a fast-growing environment
  • Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events

 
Interxion: A Digital Realty Company in Germany

Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.

Want to know more about this position?

Get in touch with:

Jonas Becker

Jonas Becker

Recruiter

Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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