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Digital Realty


Sr. BSA - Global Customer Portals & APIs (Remote)

  2323 bryan street, Dallas


Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.  

Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, we offer colocation and scale offerings combined best in class connectivity, cloud and data centric solutions. Digital Realty is seeking motivated and imaginative professionals to grow our Enterprise business. 


Position: Sr. BSA, Global Customer Portal and APIs (Remote)


Opportunity Snapshot

The BSA will be responsible for interacting with business stakeholders and collecting requirements and translating to technical requirements support rollout of the Global Customer Portal, APIs and Microservices. The ideal candidate will have the ability to conceptualize abstract business goals and ideas and convert them into formal documentation including written use cases, workflow diagrams, data flow diagrams. Previous software application development experience is highly desirable.

Documentation developed by the Senior BSA will be used as the foundation for tasks assigned to software application developers using JIRA. Candidate must be able to clearly communicate in both business and technology terms in a variety of formats. Strong verbal, written and visual communication skills are essential. The position will need to work with all levels of the organization.


The Requirements

  • 8-10+ years as Business Systems Analyst with expertise in Customer facing websites, Customer Portals
  • Knowledge of Microservices Architecture, Rest API’s and consumption
  • Knowledge of API Specifications (Open API Specification) and Systems Integration
  • Good level knowledge in using Jira
  • Proven track record for product delivery and launch
  • High-integrity, team player with demonstrated collaboration skills
  • Strong communication and presentation skills
  • Strong time management and organizational skills
  • Exceptional analytical, detail-oriented problem-solving skills; excellent follow-up skills required
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Strong interpersonal skills for working with multiple departments, subject matter experts, and colleagues that are geographically dispersed
  • Self-starter and able to work in a fast-paced, high-demand environment
  • Excellent written and verbal communication skills
  • Strong focus on understanding customer needs
  • BS/MS in Computer Science or Information Systems 
  • Digital Realty cares about the health and safety of its workforce, customers, and vendors. Except in limited circumstances where an employee is legally entitled to an accommodation, Digital Realty requires all new hires to be fully vaccinated by their start date as a condition of employment. 


The Role

  • Partner with the business to gather requirements, assist in story writing, and manage/groom the backlog.
  • Work with stakeholders to create and organize product backlogs
  • Work in an agile environment following scrum development processes
  • Work with cross-functional teams to drive site enhancements
  • Responsible for gathering requirements and translating to technical specifications for desktop and mobile customer facing websites
  • Partner with API layer team to ensure front end requirements are met
  • Participate in project planning, scheduling and release forecasting
  • Partner with external consulting company/vendor resources
  • Work with product architects, designers and customers to define and refine the user experience
  • Develop and execute successful go to market plans including launch planning and necessary collateral
  • Track product usage, success, issues, and customer feedback
  • Participates in trouble shooting for day-to-day issues and ongoing maintenance with portal solutions and reporting. Makes recommendations as needed to ensure reliability of the systems and finds innovative solutions if problems should occur
  • Participates in testing and QA activities
  • Closely work with domain/solution architects to ensure the availability, reliability, and performance of the front end (UI) for the Customer Portal.
  • Interact with External B2B customers of Digital Realty and collect various functional requirements
  • Ability to work with developers in explaining requirements and test solution before implementing in production.
  • Contribute to business process re-engineering, and change management

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.


Digital Realty: Where the cloud lives and business thrives

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.


Our Mission

To provide our customers with the trusted foundation for the digital world


Our Vision

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.


Our Values

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.


About Digital Realty

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products




The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. 

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.


Want to know more about this position?

Get in touch with:

Justin Pickens

Justin Pickens


Send me a message

Your future colleagues

“I enjoy coming to work each day to support the team and their growth.”

Isaac S.
Manager, IT Corporate Services, Dallas, TX

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