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Digital Realty
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Operations

Customer Service Engineer

  Louis-haefliger-gasse 8, Vienna

Overview

Your Role

The focus of this position is on ticket handling and troubleshooting for national and international customers in one of the largest data centers in Vienna. You provide network connections, install customer equipment and provide occasional out-of-hours support (1-2 times a month). In addition, you document your work in various systems and carry out administrative activities. 

What you’ll need

  • Education in a relevant technical field (ideally in network engineering)
  • Experience in customer support in a technical environment
  • Knowledge of cabling standards and network engineering
  • Good communication skills in English to B2 level and in German on C1 level
  • Strong service and support skills, with the ability to deal with people at all levels
  • A hands-on approach.

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier- and cloudneutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. As always, we offer a competitive salary and benefits (based on our collective agreement we pay at least 2.438,60 € gross per month).

This is an exciting time to join our business so apply now and make your mark on our future.

Want to know more about this position?

Get in touch with:

Lisa Auer

Recruiter

Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
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“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
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“My team is amazing and getting to work with them makes every day memorable.”

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“We all have a voice and are heard.”

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