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Operations

Senior Manager, Customer Success

  Hanauer landstraße, Frankfurt

Overview

Your Role

  • Provides mentoring and leadership to the team by fostering a culture of passion and commitment
  • Directs and oversees customer Service Delivery/success management within Operations
  • Acts as managerial interface between international and local Marketing & Strategy, Sales and cross-functional teams within Operations to ensure focus and seamless/flawless delivery of services beyond customer expectations
  • Develops programs focused on enhancing the customer’s life cycle in Operations, including customer success plans outlining critical metrics / KPI’s, potential issues and provides recommendations
  • Is responsible for customer reporting as central collection point, escalation management, operational contract management

 

Your Profile

  • 7+ years of experience in a Service Delivery / Customer Experience Management role, with a minimum of 3 years people management experience 
  • Expert in managing and guiding with defined KPI’s (analysis, control and evaluation of processes)
  • Skilled in process modeling, process implementation and reporting
  • ITIL Expert Certified is of advantage
  • Fluent in business English and German
  • Excellent People Management and development
  • Problem Solving skills
  • Excellent communication and interpersonal skills

 

 

Benefits

  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (buddy system), education programs
  • Permanent employment contract
  • Personal development options in a fast-growing environment
  • Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events

 

Interxion: A Digital Realty Company in Germany
Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.

Want to know more about this position?

Get in touch with:

Dalibor Slatki

Dalibor Slatki

Recruiter

Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
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“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
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“We all have a voice and are heard.”

Demi P.
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