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Operations

Service Planning Manager

  71 fenchurch street, London

Overview

Your role

Reporting to the Director of Operations, you’ll lead, manage and guide our service planning function. In effect, you’ll ensure all our services are planned effectively to meet every customer’s SLA requirements, as well as operational standards and timescales. This means you’ll have overall financial, people and resource management responsibility for service planning. This includes everything from setting out the strategic scope and policies for service planning, to overseeing relevant processes, and scheduling, directing and overseeing your team’s work. So, you’ll need to analyse performance, monitor service operations capacity and adapt your plans to make sure we’re always meeting customer needs and expectations. 

What you’ll need

  • Proven experience as a technician in a critical electrical or industrial environment
  • Strong team leadership skills
  • Excellent project planning, scheduling and reporting experience, including knowledge of planning and scheduling systems
  • Effective spoken and written communication skills
  • A good team player
  • Educated to a vocational level in a technical field

What we can offer you 

In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career. 

Want to know more about this position?

Get in touch with:

Debbie Iles

Debbie Iles

Recruiter

Send me a message

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
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“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
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“We all have a voice and are heard.”

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