The Customer Operations Technician (COT) is responsible for the day-to-day monitoring of network and critical facility infrastructure. The COT is responsible for providing customer service support to all internal and external customers and will assist the Technical Operation teams to ensure 100% uptime of all customer and critical infrastructure. The COT will also support all customer demands including remote hands support such as: racking and stacking network devices, cabling, terminating, testing, labelling and troubleshooting of copper and fibre optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame.
What you’ll need
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action.
We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.
Equal opportunities for everyone
Interxion: A Digital Realty Company is a workplace for all. All qualified applicants will be considered for the position regardless of color, national origin, religion, gender, sexual orientation, gender identity, age or ability.