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Operations

Customer Operations Technician

  Pudongweg 25, Amsterdam

Overview

Your Role

The Customer Operations Technician (COT) is responsible for the day-to-day monitoring of network and critical facility infrastructure. The COT is responsible for providing customer service support to all internal and external customers and will assist the Technical Operation teams to ensure 100% uptime of all customer and critical infrastructure. The COT will also support all customer demands including remote hands support such as: racking and stacking network devices, cabling, terminating, testing, labelling and troubleshooting of copper and fibre optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame.

What you’ll need

  • Vocational level (MBO level 4) qualification of a technical nature (qualified electricians are a distinct advantage);
  • 2-5 years previous relevant experience as a technician in Telco, IT or DC background;
  • Experience working in a client facing data center or technical experience in a customer service oriented organization is preferred;
  • VCA Basis, and BHV preferred;
  • Strong administrative skills in Microsoft Office, ITIL and/or Service Now experience is preferred;
  • Demonstrable knowledge of datacabling installation and termination;
  • Proven verbal and written communication skills in Dutch and English;
  • Ability to work adequately and securely;
  • Ability to be flexible and adaptable;
  • Focus on customer relations; has a keen eye on service excellence.

What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action.

We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career. 

Equal opportunities for everyone
Interxion: A Digital Realty Company is a workplace for all. All qualified applicants will be considered for the position regardless of color, national origin, religion, gender, sexual orientation, gender identity, age or ability.

Your future colleagues

“I enjoy making our customers happy.”

Charlene G.
Senior Customer Success Manager, APAC

“It’s satisfying to work with such a collaborative group of talented yet humble people.”

Peter A.
VP of Design and Construction, Australia

“My team is amazing and getting to work with them makes every day memorable.”

Crystalyn R.
Real Estate Manager, Dallas, TX

“We all have a voice and are heard.”

Demi P.
Assistant Real Estate Manager, Portfolio Operations, Piscataway, New Jersey

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