Join our Talent Network
Skip to main content

Customer Success Manager (f/m/d)

  Frankfurt
Position Title: Customer Success Manager (f/m/d)
Location: Frankfurt

Your Role

By joining our team, on the Manager Customer Success (f/m/d) position, you will be a part of our Customer Success Team in Frankfurt and ensure that the contractually agreed services are delivered to our red-carpet clients. You will be accountable for the end-to-end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience.

Your Profile

  • Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
  • Several years’ experience in an international environment and in dealing with international customers
  • Ideally experience in a data center or telecommunication sector
  • Experienced in Customer Support, CRM, Service Management or equivalent
  • Experienced in contract and SLA management, CSI and Process Management
  • Good Knowledge in Customer management within IT, telecommunications or data center industry
  • Excellent communication and interpersonal skills with a high customer focus
  • Fluent in German and English