Your Role
By joining our team, on the Manager Customer Success (f/m/d) position, you will be a part of our Customer Success Team in Frankfurt and ensure that the contractually agreed services are delivered to our red-carpet clients. You will be accountable for the end-to-end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience.
Your Profile