Your Role
As a Customer Service Engineer (f/m/d), you will be a vital link between first- and second-level support, addressing complex service requests with advanced technical expertise. Your role involves troubleshooting issues, managing incidents, and escalating problems as needed. Key responsibilities include performing hands-on interventions, overseeing vendor services, supporting migrations, responding to infrastructure alerts, and occasionally acting as an Incident Manager. Precise documentation and close collaboration with the Data Center Manager are critical to ensuring operational excellence and exceptional customer satisfaction.
Your Profile
A Bit About Us
Digital Realty is the leading provider of carrier- and cloud-neutral data center services, offering a full spectrum of data center, colocation, and interconnection solutions. Our global platform, PlatformDIGITAL®, provides customers with secure data meeting places and innovative solutions for managing Data Gravity challenges. With a footprint of 300+ facilities in 50+ metros across 28 countries on six continents, Digital Realty connects customers to the data communities that matter most to them. Join our team of 3,500+ colleagues worldwide, where we collaborate, innovate, and create meaningful connections every day.
What We Can Offer
Be part of a dynamic and forward-thinking team in a rapidly evolving industry. At Digital Realty, you'll work in a supportive and inclusive environment where you can bring your full self to work. Collaborate across business areas, challenge existing practices, and implement your ideas. We provide abundant opportunities for personal and professional growth, enabling you to build a rewarding career with us.
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