Site Engineer

Purpose

The Site Engineer core responsibility is to perform infrastructure related activities in our Data Centres to ensure a reliable and efficient operation of the technical infrastructure. This is achieved through monitoring, maintenance, testing and surveillance of all assets installed, being part of a 7x24 shift rotation.

The Site Engineer is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks.

The Site Engineer role is critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction.

Overall Responsibilities:

• Drive adherence to company safety policies, operational efficiency, and core values.
• Ensure compliance with industry standards and legal requirements.
• Manage maintenance and repair operations, including coordination with subcontractors.
• Perform on-call duties and manage incidents as necessary.
• Document progress, issues, and results, and implement improvement measures.
• Demonstrate advanced proficiency in technical skills pertinent to the role, covering troubleshooting and maintenance tasks.

Operations and Compliance:

• Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations.
• Contribute to the DC operating energy efficiency and implement assigned optimization measures.
• Provide solutions for site management and adhere to SLAs agreed in customer contracts.
• Contribute to site overall appearance and cleanliness, escalating shortfalls when necessary.
• Proactively indicate and report if SLAs are in danger of being breached.
• Ensure all work is carried out within a 'safe system' and approved work processes, complying with best practice standards and legal requirements.

Maintenance and Repair Works:

• Responsible for maintenance and repair works as assigned by the Site Operations Management.
• Makes decisions with respect to maintenance tasks within the guidelines of local Site Management.
• Assist in coordination and supervision of subcontractors and external suppliers.
• Responsible for trouble shooting, assembly, and the day-to-day scheduling of Maintenance activities.

On-call Duties and Incident Management:

• When applicable, On-call duty which includes monitoring and day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system.
• Incident management and Problem Management in close cooperation with the Manager on Duty.
• Responsible for activating and executing Emergency Operating Procedures where necessary.
• Responsible to pro-actively indicate and report if SLAs are in danger of being breached.

Documentation and Reporting:

• Responsible to document the progress, issues, and results of the assigned maintenance tasks.
• Executes and drafts MOP’s, Change Requests (CR), and EOP’s.

Team Management and Leadership:

• Provide leadership to site teams and contribute to decision-making for maintenance-related matters.
• Support less experienced engineers with mentoring, advice, and training.

Additional Responsibilities:

• Execute adhoc projects as instructed, including but not limited to fire safety initiatives, environmental sustainability, energy efficiency optimization, security enhancement, disaster recovery planning, compliance audits, capacity planning, and technology integration.
• Consistently strive to develop and increase skills & expertise.
• Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.

Hard Skills

• Education: Electrical Engineer ATEI
• 3+ years of experience in ‘Mission critical’ operations and maintenance of large scale electrotechnical and/or mechanical systems
• Skilled in maintenance of electrotechnical and/or mechanical systems
• Knowledge in maintenance of fire detection and suppression systems
• Knowledge in maintenance of technical security systems (CCTV, Access Control)
• HVAC Mechanical and/or Electrical
• Proficient in utilizing various test equipment.

Soft Skills:

• Having excellent problem analysis skills
• English at a good, conversational level
• Pro-active with a Customer and Business focused and is searching for ways to enhance the agreed services to provide the customer with the best possible outcome.
• Has attention to detail and having a ‘Hands-on’ mentality.
• Is stress resilient.
• Good communication skills

Digital Realty: Where the cloud lives and business thrives:

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivalled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

Our Mission:

To provide our customers with the trusted foundation for the digital world

Our Vision:

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees, and shareholders. 

Our Values:

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

About Digital Realty:

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia.  Digital Realty's clients include companies of all sizes, ranging from financial services, cloud, and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.