Site Engineer

Your role

The Site Engineer is primarily responsible for customer service support including, but not limited to Hands & Eyes (H&E), Rack & Stack, work on Customer Provided Equipment (CPE), Cross Connects (CC) and Pre-Cabling (PC) according to the defined and committed Service Level Agreements (SLAs) as per business requirements.

What you’ll do

• Performs, as directed by Service Planning, specific technical customer service support and carries out operational technical interventions requested by clients such as but not limited to Hands & Eyes, Cross- /Disconnects, customer equipment deployments, which can include direct contact with customers. 
• Engages with Senior Site Engineer and Operations Management on delivery of projects related to Customer Implementation & Infrastructure requirements. 
• First level troubleshooting of facility and rack level events. Acts as escalation point for CS technicians and more junior engineers. 
• Reacts directly to incidents and events that have a potential to impact on critical infrastructure availability 
• Executes medium sized CPE & client connectivity deployments with assistance from CS Technicians 
• Support Service Transition activities, under coordination of Service Planning. 
• Monitors and documents customer services provided by external providers and accompanies customers as required. 
• Informs clients, Service Planning and the potentially European Command Center (ECC) about progress in interventions and the delivery of any value-added services, follows up on customer termination requests and questions. 
• Documentation of all activities in the relevant internal tools and system

On-Call & Shift Responsibilities 

• Participates in the full continuous on-call/shift team responsibilities and roster 
• Represents the local Customer Services & Facilities team during out of business hours and acts as first line and second line support with respect to responses on alarms and handles or escalates alarms according to guidelines during out of hours to provide consistent customer service 24/7 
• Future organizational needs may require the engineer to work in shift patterns to enable the 24x7 datacenter operations.

What you’ll need

• 2-3 years previous experience as a technician in an electrical or industrial environment 
• Fluent in English, both written and orally; Other European languages an advantage 
• Can demonstrate an understanding of Operational procedures and processes such as Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs)
• Understands basic software applications such as ServiceNow and Microsoft Office
• Customer Focused 
•  Ability to stay motivated and be proactive
•  Attention to detail
•  Ability to plan and organize in a complex, fast-paced environment 
• Strong interpersonal skills

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.