Product Delivery Manager

Position Title:  Product Delivery Manager

Your role

On behalf of the IT Infrastructure Department, the IT Product Delivery Manager takes care of the delivery of equipment and engineering work at location in a timely and cost-efficient manner. To achieve this objective IT Product Delivery Manager defines and deploys an end-to-end process, starting with the annual planning of activities until the completion of the installation at location.

What you’ll do

Setting up the IT Delivery Process:

• Agrees with D&C the activities to be executed to support the infrastructure installation in new Data Centers.
• Agrees with Engineer the activities to be executed to support life cycle management.
• Agrees with IT Service Operations the activities to be executed to provide/install equipment at location.
• Agrees with Finance the funding and cost allocations models.
• Develops the playbooks for various IT-delivery and life cycle management activities.

Setting up the Annual Planning:

• Agrees the annual plan for infrastructure installation with the D&C-department.
• Agree the annual plan for life cycle management with the system- and network engineering department.
• Builds an overall plan with activities to be executed at each location.
• Optimizes the plan to reduce the amount of location visits.
• Maintains the plan based on the latest changes and re-optimizes if needed.

Setting up the IT Supply Chain:

• Selects global vendors who can execute delivery and installation tasks as defined in the playbook.
• Agrees the order-, procurement-, delivery-, installation- and invoicing process with these vendors.
• Pre-agrees pricing for activities where possible, to avoid the need for location assessments.
• Takes care of master agreements with these vendors to cover liabilities in the services being procured.
• Shares the annual plan and timely aligns on required adjustments.

Ordering and Installation activities:

• Processing orders on behalf of Design and Construction or the IT Infrastructure departments.
• Align on any issues between requester and vendor (planning, availability of equipment, availability at location, etc.).
• Oversee the quality of the execution of the activities ordered.
• Handle invoicing and cost allocation.

Vendor selection and Procurement:

• Intake of requirements of IT Engineering and IT Service Operations department.
• Selection of potential vendors to deliver the required product and/or service.
• Facilitate a vendor comparison, product and/or service comparison together with the requesters.
• Getting agreement on the final selection of a vendor, product and/or service and conditions.
• Finalizing legal agreement with the vendor and Legal.

Contract Management:

• Overseeing the outstanding contracts, we have with vendors.
• Manage expiration dates and timely initiating the process for renewal or termination.
• Global coordination across different departments with different global vendors
• Challenging circumstances to align on planning changes versus vendor capability and availability.
• Some travel to other DLR-locations might be required. 

What you’ll need 

• Customer oriented: Excellent supporting and service attitude.
• Excellent and effective communications skills, both orally and in writing
• Independent in own work; take responsibility but also not afraid to ask for help when needed.
• Result oriented: Pro-active attitude with hands-on mentality.
• Team player: brings multiple disciplines together in one way of working.
• Quality focus and attention to detail.
• Strong negotiation skills to align both internally and externally.
• Strong planning skills 
• Knowledge of procurement processes
• Knowledge of vendor management processes

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 300+ facilities in 50+ metros across 25+ countries and six continents.

A bit about our Digital team

IT

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it’s a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.