Security Systems Analyst (Level 1) (f/m/d)

Your Role:

As a Security Systems Analyst (Level 1) (f/m/d), you ensure the availability of our technical security systems, adhering to SLAs. In case of incidents, you coordinate troubleshooting efforts with the local security team and Global STAT function.

Your role involves managing inquiries through a work order database, ensuring accurate tracking, prioritization, and completion of tasks in line with SLAs and OLAs. You maintain records, analyze data, and report issues to the onsite manager while coordinating between team members, vendors, and customers.

You also verify the accuracy of knowledge bases, program security devices, assist with metrics reporting, and support process improvements. If you have strong problem-solving skills and a passion for delivering high-quality service, we invite you to apply and become a key part of our operations team.

Your Profile:

• Minimum of two (2) years experience in the IT and/or security industry, and/or, strong customer service experience
• English speaking mandatory, Spanish intermediate
• Prefer experience in software management and administration of integrated security solutions and/or working knowledge of IT platforms.
• Previous customer service experience desired
• Ability to work in a team environment
• Problem solving experience
• AMAG and Lenel certified by company sponsor within 1 year of employment
• Good communication and interpersonal skills
• Strong attention to written detail
• Skilled in organizational and time management
• Familiarity with corporate dynamics and general business processes
• Receptive to process modifications and implementation
• Confidentiality, respect and professionalism

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.