Data Center Support Technician (f/m/d)

Your Role

The Data Center Support Technician (f/m/d) bridges first- and second-level support, handling complex service requests that require advanced technical expertise. This role ensures smooth troubleshooting, manages incidents, and escalates issues when necessary. Key responsibilities include performing hands-on interventions, monitoring vendor services, supporting migrations, responding to infrastructure alerts, and acting as Incident Manager. Accurate documentation and collaboration with the Data Center Manager are essential to maintaining operational efficiency and customer satisfaction.

Your Profile

• Vocational qualification in a technical field (electricians preferred).
• 3-5 years of experience in Telco, IT, or data center environments.
• Experience with HVAC, mechanical, and electrical systems.
• Strong organizational and communication skills.
• Customer-focused, proactive, and self-motivated.

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.