Senior Analyst, Customer Data Management

Your role

As a Senior Analyst in Customer Data Management, you will be integral to the lead-to-cash process by ensuring customer data records are accurate and governed. This role offers an exciting opportunity to help build a successful Customer Data Management program from the ground up. Utilizing your business acumen and data analysis skills, you will help the team manager coordinate all aspects of Customer Data Management. 

What you'll do 

• Be an advocate for the Customer Data Management program within the EMEA region, ensuring Global support and standardization.
• Identify key stakeholders in EMEA to help launch new processes and provide the necessary collaboration and data.  
• Dive into large data sets, help build and document processes, collaborate cross-functionally, write requirements, manage escalations, and monitor our work queue. 
• Learn existing processes surrounding data quality and governance to support work overflow.
• Identify and rectify any trends of errors or inconsistencies to uphold the highest standards of data integrity.
• Maintain strict adherence to internal business process SLAs, guaranteeing data amendments are completed within designated timeframes.
• Comply with data protection regulations and company policies regarding the secure and confidential handling of customer information.
• Support the wider data administration and other teams as needed, contributing to the overall effectiveness and a collaborative environment.

What you’ll need

• High school diploma or GED required; post-secondary education or relevant certifications in Business Administration, Information Systems, or related fields are a plus.
• Experience in data analysis and building business processes is a must.
• Experience in Salesforce, MDM systems, Alteryx, SQL, or other data tools a plus.
• Ability to handle data update requests promptly and with a high degree of accuracy and attention to detail.
• Strong communication skills, with proficiency in both written and verbal English.
• A collaborative team player who is adaptable and capable of working effectively in a dynamic environment.
• A solid understanding of data management practices.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.