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Senior Site Engineering Manager - Chessington

  London
Position Title: Senior Site Engineering Manager - Chessington
Location: London

Your role

The Senior Site Engineering Manager (SSEM) is a deputy to the Data Centre Manager and leads the team of Site Engineers. This role oversees all aspects of the site’s critical physical infrastructure and ensures that all activities carried out on the site are done with high quality and without negative impact on internal/external customers. 

  • The SSEM is responsible for planning, implementing, coordinating, and overseeing all mechanical/ electrical operations, maintenance, and energy management programmes. Ensuring risk is minimised and all works are compliant with safe systems of work
  • Is responsible for the kickoff & management of jobs on the site and that all activities are carried out and conform to company policy, standards, and operating instructions 
  • The SSEM will ensure compliance with applicable all local codes, government agencies, ISO standards 9001, 14001, 27001, 50001, and all other DLR directives as they relate to building operations. The SSEM is responsible for complex maintenance jobs
  • Act as Senior Approved Person for the site
  • The SSEM is involved in infrastructure projects on the site. The SSEM is responsible for in conjunction with the DCM change approvals and incident management 
  • The SSEM can be a specialist in specific areas and consequently be asked to support engineers/sites for specific issues/projects 
  • Responsible for Alarm Management and improvement of the effectiveness of alarms
  • Participates in site tours for customers on request of Sales, Service Design and Service Delivery 
  • The SSEM will be involved in training colleagues in specialist areas
  • The SSEM is responsible for the handover between Service Transition and Service Operations and checks, approves, and accepts all completed installation works from the Service Transition Function
  • Ensure that reactive and preventive maintenance activities are appropriately balanced; monitor current and deferred maintenance backlogs; adjust priorities and/or resources as needed and ensure that deferred maintenance is adequately documented
  • The SSEM is the escalation point for all incidents which cause or may cause disruption, reduction in the quality of services, or breach of SLAs including the lifecycle of incidents to eliminate or reduce the impact of future incidents
  • Executes the local maintenance plan and identifies areas of improvement in maintenance policies
  • Line management of resources on the site and reviews available resource capacity versus workload and raises operational challenges
  • Accountable for ensuring all staff and subcontractors receive a full site induction before starting work on-site and ensuring that procedural, technical, and safety requirements are being followed
  • Keeps track of the maintenance and customer activities and provides regular updates back to the Data Center Manager and Service Planning 
  • Utilizes maximum capabilities of CMMS control system. Ensures that all appropriate data is entered into the CMMS system in a timely and accurate manner 
  • Coordinate development of and/or maintain as-built drawings with support from the Service Design team
  • Coordinate maintenance efforts and build relationships with all critical vendors. Track all vendors’ performance through KPI and regular meetings
  • Adhere to the QHSSE Responsibilities Matrix 
  • The SSEM will be part of a call-out rota where required

What you’ll need

  • 3-5 years’ experience working in mission-critical mechanical & electrical environments within a large company, IT/Telecoms industry preferred
  • Bachelor-level education in a technical/engineering field
  • Experience in data centres or a similar environment is essential
  • Knowledge of key infrastructure components of DCs (like UPS’s, Generators, and Cooling systems)
  • Ability to read and preferably work with Electrical and Mechanical diagrams
  • Experience with maintenance and maintenance systems 
  • ITIL and/or Service Now Experience is preferred but not essential
  • Can prepare & present relevant information in front of all types of audiences
  • Commitment & drive: Is committed, internally driven, and willing to go the extra mile
  • Open for change: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
  • Pro-active: Has a can-do mentality, can delegate when appropriate
  • Communication skills: Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, gives clear instructions, and shares information and ideas with others
  • Problem-solving; Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts
  • Good decision-making skills, based on analysis of risk situations

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.