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Data Center Operations Support

  Athens
Position Title: Data Center Operations Support
Location: Athens

Position Title: Data Centre Operations Support

Location:  Koropi 

 

Your role 

As a Data Center Operations Support Engineer, you will be integral to the seamless functioning of our data center environments on 24x7 basis, focusing on customer support excellence and operational efficiency. Your role encompasses diverse responsibilities including technical support for customer requests, management of cabling interconnections, and monitoring critical infrastructure within data center buildings. 

 

What you’ll do 

  • Technical Customer Support: Provide responsive onsite technical assistance to clients, managing cabling interconnections, installing IT equipment, and resolving connectivity issues. 
  • Operational Task Execution: Efficiently execute assigned tasks related to customer requests and operational activities, ensuring timely resolution and documentation.
  • Critical Infrastructure Monitoring:  Monitor critical infrastructures within data center buildings through Building Management System (BMS platforms.
  • Participation in new Projects:  Collaborate internally with other departments to support the implementation of new projects, including new installations, documentation, testing, and migration.
  • Incident Management:  Assist in managing incidents affecting customers' equipment or critical infrastructure, providing timely updates and resolutions to maintain service continuity and customer satisfaction.
  • Reporting and Documentation:  Prepare and submit reports of customer interactions, operational activities, and the status of critical infrastructure management, ensuring transparency and accountability.

 

What you’ll need 

  • Technical knowledge in cabling, IT equipment installations, and troubleshooting connectivity issues. 
  • Strong interpersonal and communication skills, capable of effectively engaging with customers and internal stakeholders.
  • Experience in incident management and customer support operations within a data center or similar IT infrastructure environment.
  • Ability to work independently and collaboratively within a team, managing tasks efficiently and ensuring adherence to service level commitments.
  • Familiar with management ticketing tools / platforms for task tracking, reporting, and documentation purposes.
  • Previous experience in Data Center Operations or Telecommunication area will be considered as beneficial.

 

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

 

A bit about our Digital team 

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.