Customer Service Engineer (f/m/d)

Your Role

Are you ready to be the connection between our Technician's and Engineer's? Join us as a Customer Service Engineer at Digital Realty, where you'll handle complex customer service requests and operational technical interventions. You'll be the crucial link between initial troubleshooting and more in-depth technical assistance, ensuring seamless support for our clients. This role involves direct customer interaction, monitoring infrastructure alerts, and providing advanced first-line up to second-line support, as well as overseeing contractors and performing site inspections.

Working in a shift pattern to enable 24x7 data center operations, you'll execute migration activities, monitor and document customer services, and support incident and problem management. You'll also guide junior colleagues, inform clients and stakeholders about intervention progress, and record all interventions for feedback and reporting purposes. If you're proactive, detail-oriented, and ready to deliver exceptional technical support, apply now to join our dedicated team!

Your Profile

• Vocational training or higher education in a technical field as electrotechnical, mechanical and cooling or similar
• Minimum 5+ years of relevant experience as a technician in a sector preferably of telecommunication, IT, Data Center or similar with a electrotechnical, mechanical or industrial background
• Demonstrated experience in HVAC, mechanical, electrical or data installations and terminations
• Professional experience in maintenance and operational maintenance, or also commissioning of industrial equipment
• Independent worker, a high degree of personal responsibility and willingness to perform
• Open to work in a 24x7 environment and willing to work in shift
• Fluent in English; German is an advantage

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data center services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.