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Lead Technician (f/m/d)

Position Title: Lead Technician (f/m/d)
Location: Zurich

Your Role

Are you ready to lead with a 'customer-first' mindset and ensure the seamless delivery of customer requests? Join us as a Lead Technician (LT) at Digital Realty, where you'll prioritize timely and accurate planning while providing advanced technical support. You'll oversee daily customer service requests, manage resources efficiently, and ensure excellent service levels. In this role, you'll also assist in training and developing Data Centre Technicians, act as the primary contact in the absence of the Manager Remote Hands, and support Site Management in customer communications during operations and incident escalations.

As a technical leader, you'll ensure compliance with industry standards, supervise and mentor technicians, and facilitate their training and development. You'll collaborate with Site Management to identify efficiencies and innovations, manage compliance and documentation, and optimize resource utilization. Your responsibilities also include acting as a single point of contact for customer service requests, providing advanced technical support, and ensuring effective communication with stakeholders. If you're proactive, detail-oriented, and ready to deliver exceptional technical leadership and customer service, apply now to join our dedicated team!


Your Profile

  • Vocational training or higher education in a technical field as electrotechnical, mechanical and cooling or similar
  • Minimum 4+ years of relevant experience as a technician in a sector preferably of telecommunication, IT, Data Center or similar with a electrotechnical, mechanical or industrial background
  • Demonstrated experience in HVAC, mechanical, electrical or data installations and terminations
  • Professional experience in maintenance and operational maintenance, or also commissioning of industrial equipment
  • Independent worker, a high degree of personal responsibility and willingness to perform
  • Open to work in a 24x7 environment and willing to work in shift
  • Fluent in English; German is an advantage


A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.


What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.