Senior Customer Service Engineer

Your role

The Senior Customer Service Engineer is responsible for repairs, physical customer implementation process and customer service support.

• Provide Technical Customer Service Support, carries out operational technical interventions requested by clients.
• Monitor and document customer services provided by external providers and accompanies customers that request access to Interxion’s centralized patching room.
• Execution of customer service requests (eg. precabling, cross connects and Hands & Eyes).
• Execution of migration activities (Labelling, Installation, Documentation and testing).
• Informs clients and the ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.
• Record the intervention in a local report for the customer Services manager and provides feedback to the sales force.
• Work within a team of engineers and be an ambassador for DLR

What you’ll need

• Vocational Qualification of a Technical Nature
• Telco’s Background is required or equivalent experience
• Minimum 3 years of experience in a hardware IT troubleshooting position
• Experience in managing/leading a small engineering team.
• Experience in Data Center Environment is preferred.
• Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential)

Soft Skills:

• You have good communications skills and are customer focused.
• You are eager to learn every day and gain extra knowledge.
• You strive for 100% accuracy, you are resilient and comfortable working within a 24/7 shift.
• You can take the lead in the field and lead a team..
• You are great at working independently.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.