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Collections Analyst

Position Title: Collections Analyst
Location: Madrid

Your role

As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe.

You have strong cash collections experience and a passion for building strong relationships with internal and external stakeholders. You are resilient by nature and familiar with being in a customer facing role. You are innovative and have the ability to think on your feet and work with minimal supervision. 

With a can-do attitude and the ability to adapt to changing role requirements, you will be an integral part of the Order to Cash team. The ability to prioritize and excellent attention to detail is key for this fast-paced role. 

This position will report to the Regional Collections Manager. (Netherlands)

Duties and Responsabilities

  • Manage nominated Debtor Accounts to maximize cash flow/minimize bad debts through the credit management system
  • Keep over 90-day debt at a low and manageable level by applying the escalation process
  • Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
  • Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
  • Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
  • Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
  • Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
  • Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
  • Highlight any contractual terms which are unable to be supported automatically by the billing system
  • Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
  • Suggest areas for alignment and process improvement
  • Support and participate in Collections initiatives as required

What you’ll need

  • Proven previous experience in a similar role
  • Knowledge of standard accounting packages (ideally Financial Force & Oracle)
  • Good problem-solving skills: a creative approach with the ability to develop new ideas
  • Ability to produce work to a consistently high standard within tight deadlines
  • Capability to work independently and as part of a team
  • Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained
  • Demonstrated ability to operate software applications including MS Word, Excel (Intermediate), and Outlook
  • Fluent in Spanish and English

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.


What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.