Join our Talent Network
Skip to main content

Engineer Service Desk

Position Title: Engineer Service Desk
Location: Amsterdam

Your role

The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function:

  • Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent customer experience.
  • Is the first point of contact for users to submit questions, request, and incidents by enabling an IT Service Management portal for self-service, supported by 7x24 Service Desk.
  • Tries to solve questions, request, and incidents in the first line and, if not, dispatches it to other departments and oversee the quality and timeliness of the resolution.
  • Defines and manages the major incident management process in case of a critical incident.

What you’ll need

  • Minimum three years of relevant experience
  • Detailed knowledge of Windows, Office, Windows Servers, IOS and VMWare.
  • Knowledge of ITIL Service Management
  • Knowledge and experience with Service Management tooling
  • Customer oriented: Excellent supporting and service attitude.
  • Excellent and effective communications skills, both orally and in writing
  • Independent in own work; take responsibility in projects, but also not afraid to ask for help when needed.
  • Result oriented: Pro-active attitude with hands-on mentality.
  • Team player.
  • Attention to detail.
  • Quality focus

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.