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Manager, Global Commercial Operations

Position Title: Manager, Global Commercial Operations
Location: Boston

Position Title:  Manager Global Commercial Operations

Location: Boston, MA / Dallas, TX (hybrid) - Boston preferred

Your role

Join our dynamic Global Portfolio Management team, where you will play a crucial role in shaping our asset management and commercial management strategies. As part of this highly visible team, you will collaborate with cross-functional departments to drive global policy enhancements, communicate effectively with key stakeholders, optimize reporting metrics, and provide strategic analysis to senior leadership. This fast-paced role requires exceptional organizational and communication skills, multitasking abilities, and adaptability to evolving priorities. You’ll report to the VP of Global Portfolio Management. 

What you’ll do

We are seeking a motivated and enthusiastic professional with a background in communications. Your responsibilities include, but are not limited to the following:

  • Policy and Process Development: Build databases to streamline revenue generation processes and contractual obligations. Contribute to the creation of robust policies that ensure consistency and efficiency across all transactions. 
  • Communications: Strong written and oral communication skills with experience in developing and documenting policies and processes in a clear and concise manner.
  • Stakeholder Collaboration: Foster strong collaborative relationships with various teams, including operations, finance, legal, and sales. Work closely with key internal stakeholders to proactively manage underwriting processes, ensuring compliance and optimal results.
  • Quantitative and Qualitative Analysis: Conduct detailed analyses to assess the performance and profitability of our portfolio. Present findings to senior management through clear and effective written and oral communication.
  • Market Research and Risk Assessment: Analyze market data, property financial statements, and other relevant information to evaluate transaction risks and profitability. Provide recommendations based on insightful data interpretation.
  • Enhance Global Reporting: Maintain and manage global reporting of key commercial metrics, including capital deployment, concession quantification and new signings in existing properties.
  • Global Reporting Projects: Spearhead value-add projects alongside the VP of Global PMG to establish efficient and repeatable global reporting processes and procedures.

What you’ll need

This role requires strong leadership skills, the ability to work with peers across different time zones, and excellent communication skills to effectively collaborate with stakeholders in different countries and regions.  Additionally, to be a good fit for this opportunity you will have:

  • A Bachelor's degree.
  • 3 years of corporate experience, with strong experience in written business communications, from emails to written global policies.
  • Excellent written and oral communication skills, with the ability to work effectively in a team environment.
  • Ability to gather data from multiple parties to interpret key points to draft policies and process documentation.
  • Ability to effectively respond, verbally or in writing, to sensitive issues and complex inquiries.
  • A general understanding of commercial real estate and/or real estate finance, preferred but not required.
  • Exceptional organizational and time management skills, including the ability to manage multiple activities and priorities effectively.
  • Attention to detail and flexibility to shift priorities effectively.
  • Proficiency with Microsoft products, especially Excel, PowerPoint, and Word, and willingness to learn new systems.
  • Ability to manage projects to stay on track with deliverables in a high-pressure setting.
  • Drive to work in a fast-paced environment, operate with a strong sense of urgency, and turn in quality work quickly, under strict time constraints.
  • Team player mentality, strong learning acumen, and resourcefulness in situations with limited guidance.

If you have a passion for commercial real estate and an interest in data centers, we encourage you to apply for this exciting opportunity to join a growing and dynamic firm!

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 300+ facilities in 50+ metros across 25+ countries and six continents.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.