Customer Success Manager (f/m/d)

Your Role

Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization. 

As a Customer Success Manager, you will conduct regular customer-facing service reviews, track contractual SLA attainment, and enhance customer awareness of organizational changes. If you're enthusiastic about fostering strong relationships, ensuring customer success, and driving continuous improvement, we invite you to join our team as a Customer Success Manager.

Your Profile

• Bachelor's degree in Business, IT, Engineering or a related field or equivalent work experience in customer relationship
• Minimum 5 years of experience in a customer facing roles in a service company, preferably in a data centre, IT or telecomuniation company
• Experience with Service Management, preferably of more complex international customers
• Fluent in German & English
• Excellent interpersonal and communication skills and a proactive way of working 
• Self-motivated and passionate for service excellence and customer focused
• Demonstrates integrity and ability to maintain confidentiality
• Good problem-solving skills and the ability to simplify and process complex issues

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.