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Director, Technical Product Management

  Dallas
Position Title: Director, Technical Product Management
Location: Dallas

Position Title: Director, Global Product Management - GAPI & Internal Tools 

Location: Remote

Your role 

Digital Realty supports the data center, colocation, and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare, and consumer products.

Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks, and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions.

If you combine deep technology industry product management experience with visionary leadership skills, you owe it to yourself to take a closer look at this opportunity. In this role you will:

  • Play a key role in one of Digital Realty's top initiatives - manage and support the Global API Product.
  • Own and manage DLR Internal Tools: customer-app supporting tools aimed to provide internal efficiencies and capabilities to streamline workflows & processes, enhance productivity & collaboration, improve CX, reduce costs and optimize resource utilization.
  • Make a significant impact on our organization: As owner of those products, you'll influence direction now and into the future.
  • Help drive the evolution of one of the world's largest full-service global data center businesses with an emphasis on true interconnection with our customers.
  • Showcase your potential to take on additional responsibilities or advance within our growing organization.

What you’ll do 
You will be responsible for creating and integrating new products and product changes as well as managing existing products & services. This role requires leadership, strategy and managing multiple corporate priorities within the global product management portfolio. Key responsibilities will include:
 

  • Gathering and managing GAPI product requirements.
  • Gathering and managing Internal Tools product requirements.
  • Owning and maintaining product descriptions, business requirements, and product roadmaps.
  • Provide leadership and key interface to internal departments and customers.
  • Interface with internal development teams on development and extension of the GAPI product as well as support Customer Portals products as needed.

More specifically, you will:

  • Review the business and operational requirements based upon the business requirements and objectives of the GAPI.
  • Oversee and lead innovative and creative product solutions.
  • Manage in-life product performance and technical direction of the GAPI product.
  • Management of all product integration/launches/changes throughout implementation.
  • Manage cross-functional product requirements and enhancements.
  • Oversee relationships with various internal organizations including Product, IT, Engineering, Sales, Marketing, Product Development and Operations.
  • Lead the development, approval, training, and communication of the GAPI product changes and their associated customer, operational, system and process impact to the various internal organizations.
  • Develop and manage the delivery of specialized training on new products launched and raise awareness and application of relevant subject matter.
  • Ensure service levels are met/exceeded and maintained.
  • Ensure reliability standards are met/exceeded expected.

What you’ll need

To be a good fit for the Director, GAPI & Internal Tools opportunity, you will have:

  • A bachelor’s degree or Master’s degree in Computer Science, Business, Engineering, or Information Technology.
  • 5+ years of experience in Agile product management
  • 5+ years of experience translating business strategy and analysis into customer-facing digital products
  • 6+ years of experience/knowledge in the technology industry, particularly API, web, and portal systems:
    • Deep understanding of API architectures and design principles
    • Experience with various API development frameworks and tools
    • Expertise in API security and governance
    • Knowledge of DevOps and cloud-based API deployments
    • Experience with API documentation
    • Ability to align API development with business goals
    • Experience with API analytics and data-driven decision making
    • Understanding of the role of APIs in digital transformation
    • Ability to evangelize the value of APIs to the organization
  • Partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant, and scalable technology solutions that solve material customer and business problems.
  • Proven product management experience in delivery of products through product lifecycle management discipline.
  • Proven experience in UX/UI development with preferred experience in Customer Engagement programs.
  • Experience working with or in a development environment and comfortable engaging technical discussions.
  • A proven track record of understanding customer and market needs and delivering products and technology solutions to address those needs.
  • Proven strong leadership and management skills.
  • Familiarity with data center or data center related business desired.
  • A strong understanding of product development and product marketing.
  • Excellent written communication skills, including the ability to develop and deliver executive level communications.
  • Independence, motivation, and a strong sense of ownership.
  • Excellent interpersonal skills to work throughout the company to ensure critical business execution.
  • You also will need to be willing and able to travel -- once it is safe -- 15% to 20% of the time.
  • To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Keys to Success

To excel in this role, you will truly enjoy working in a collaborative, analytical, and fast-paced environment, interacting with and leading cross-functional teams. You should have broad software, product development and leadership experience in a global multi-location environment. In addition to providing strategic leadership, you should be willing to get hands-on, such as diving deep into data.

You also will need to be proactive about assuming the role of thought leader in your product domain, providing insight and guidance to internal and external stakeholders. In some cases, you will be blazing new paths, so you will need the leadership skills to get other people on board with your ideas. In addition, in order to be an outstanding Director, GAPI & Internal Tools, you will:
 

  • Own and communicate the interconnection big picture, but also pay attention to details.
  • Combine creativity and analytical thinking in solving problems.
  • Influence and motivate others effectively.
  • Package and present information concisely and in ways that make it easy for different audiences to understand and act on it.
  • Remain flexible and adaptable in a dynamic industry, including dealing effectively with ambiguity.

Keep a constant eye out for process improvements

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team 

Technology & Innovation

Our Technology & Innovation team strives to innovate alongside our customers and empower their businesses to thrive. We work closely with our customers to develop insights-based, data-driven technical solutions and differentiated value propositions on PlatformDIGITAL® across the world. Operating in almost 50 cities globally means we understand how rapidly the world is evolving, so we’ve built a best-in-class development model to qualify, package; and enable cloud to core to edge hybrid IT solutions. Our deep technical heritage, combined with our global footprint, means the Technology Innovation team can create and deploy services and solutions that are at the heart of the digital economy.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.