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Director, Data Center Operations - West

Position Title: Director, Data Center Operations - West
Location: Phoenix

Position Title: Director of Operations, Americas (West)

Location: Open to other DLR locations on the West


Your role 

This is a day-to-day operations leadership role in which you will ensure operation’s activities are aligned with the company’s financial and operational objectives. You'll leverage your leadership qualities to positively influence colleagues to embrace the company's operating objectives.


What you’ll do 

  • Direct diverse operations teams to support 24/7 operations of data centers within the assigned sub-region. Operations are inclusive of critical infrastructure management, property management, customer implementation services, and customer relationships.
  • Responsible and accountable for sub-regional operational metrics, including, but not limited to, financial performance, uptime, and standards compliance.
  • Work closely with sub-regional counterparts within the business including, but not limited to, asset management, design, engineering and construction, sales, and customer success to provide a consistent delivery of service.
  • Actively monitor data center market conditions, operations, and drivers within assigned sub-region, and participates in industry events.
  • Prioritize use of resources for decision making related to:
    • Operational risk mitigation and remediation
    • Meeting customer commitments on target, on time, and on budget.
    • Extend and expand value delivery for current customers.
    • Develop opportunities to deliver value to current customers in areas of their organizations not already served.
  • Possess a strong sense of awareness of the competitive landscape and customer requirements to give the company the best possible opportunity of being the provider of choice.
  • Collaborate with asset management and sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews.
  • Maintain a strong external network and insight into the latest developments in the data center industry, including innovative technologies and best practice solutions.
  • Travel to support operations, as necessary (approximately 25%).
  • Support Americas and Global Standards teams in the development, deployment, and compliance of established processes.


What you’ll need

  • A bachelor's degree in business or engineering from an accredited university; MBA, other advance degree and/or certifications are preferred 
  • Sufficient experience managing a team and working within the data center industry.
  • Experience in the fundamental operations of critical mechanical and electrical infrastructure.
  • Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting.
  • Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures.
  • A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy.
  • Advanced analytical and quantitative skills.


A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.


To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.


A bit about our Digital team 

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.


What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 


Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 


Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.


This is an exciting time to join our business so apply now and make your mark on our future.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.


Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.


Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.