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Customer Service Technician (f/m/d)

Position Title: Customer Service Technician (f/m/d)
Location: Frankfurt

Your Role

The Customer Service Technician (CST) is responsible to handle the customer requests for remote hands services (Hands & Eyes) and installation/de-installation of cross connects. Prime focus is to enable our customers to run their infrastructure without interruptions. Also deals with a variety of internal requests to keep the DC clean, tidy & safe.

Your Profile

  • Vocational qualification in a technical field or local equivalent education (IT Technician, IT System Administrator)
  • Minimum 3 years of experience in a technical or electrical environment
  • Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations
  • Skilled in customer communication and handling customer requests / complaints
  • Skilled in service-oriented: software, tasks handling and administration
  • Fluent in German and advanced level in English


  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (new-hire system), education programs
  • Permanent employment contract with 3-shift operation
  • Personal development options in a fast-growing environment
  • Extensive social benefits (Digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events


A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.