Service Planning Lead (f/m/d)

Your role 

The Service Planning lead is responsible for the lead of Service Planning Engineers. He/She is accountable for the allocation of engineering resources to customer service requests and maintenances in accordance with SLA's and agreed operational standards and requirements. The Service Planning Team prepares the annual maintenance calendar in close collaboration with the Facility Teams to avoid clashes and in strict alignment with customers and OEM requirements. Furthermore, the team participates in change, asset, supplier, and incident management.

As Service Planning lead you are also accountable for the preparation/coordinating of all building- and data-center maintenance (preventive- and corrective) and all related repairs in order to minimize ‘downtime’. The Service Planning lead is responsible for the optimal functioning of the maintenance process (preventive and corrective maintenance). Together with the Service Planning engineers, he/she also acts as a bridge between the operations and maintenance contractors/suppliers. The Service Planning department is single point of contact for maintenance contractors/suppliers. 

Your Profile 

• Experience of project planning/scheduling and reporting
• Experience in the data-center sector or similar industry
• 5 years’ experience in a Maintenance coordination role
• 3+ years of experience in leading a team
• Knowledge and/or experience working in an ITIL environment
• Bachelor / Master's degree level in a technical field or local equivalent
• 5 years’ experience as a technician in an (electrical or industrial) critical environment (e.g. full continuous factory) is a plus
• Fluent in German and English, both in writing and orally

A bit about us 

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. 

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.