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Billing and Collection Analyst

Position Title: Billing and Collection Analyst
Location: London

Your role

As the Billing and Cash Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe including correctly compiling regional billing data for invoicing, whilst ensuring all transactions are properly authorised and processed correctly onto the Company’s accounting systems. You enjoy working in a high-volume environment, have strong interpersonal skills and are a proven team player. 

You have strong billing and cash booking experience and a passion for building strong relationships with internal and external stakeholders. You are resilient by nature and familiar with being in a customer facing role. You are innovative and have the ability to think on your feet and work with minimal supervision. 

With a can-do attitude and the ability to adapt to changing role requirements, you will be an integral part of the Order to Cash team. The ability to prioritize and excellent attention to detail is key for this fast-paced role. 

This position will report to the Senior Manager EMEA Billing and Collections.

Essential Duties and Responsibilities 

  • Ensure accurate & timely issuance of monthly usage invoices, to include power, remote hands, IP bandwidth and other units, dependent on business requirements 
  • Promptly investigate and address Billing Queries raised by clients & internal customers and use the available tools to chase for resolutions from internal sources
  • Input and allocation of Client Payments into Financial Force by entity and bank account
  • Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
  • Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
  • Work closely with the treasury team to analyse any variance against receipts versus forecasts
  • Reconcile any variances and be able to explain the differences to the Billing and Cash Supervisor / wider finance community
  • Submit credit memos for approval following appropriate company policies, with full supporting documentation
  • Highlight any contractual terms which are unable to be supported automatically by the billing system
  • Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
  • Suggest areas for alignment and process improvement
  • Support and participate in Billing and Cash Booking initiatives as required
  • Assist with various Finance projects
  • Carry out ad hoc tasks as required by the Billing and Cash Supervisor

What you’ll need

  • Proven previous experience in a similar role
  • Knowledge of standard accounting packages (ideally Financial Force & Oracle)
  • Good problem-solving skills; a creative approach with the ability to develop new ideas
  • Ability to produce work to a consistently high standard within tight deadlines
  • Capability to work independently and as part of a team
  • Ability to understand the importance of confidentiality and to ensure that confidentiality is maintained
  • Demonstrated ability to operate software applications including MS Word, Excel (Intermediate), and Outlook

Other Skills & Abilities

  • Flexible and adaptable, self-motivated and a pro-active worker
  • Excellent communication skills, oral and written
  • Ability to communicate effectively to a variety of audiences
  • Ability to manage multiple priorities and work within limited time constraints
  • Excellent analytic capabilities with attention to detail
  • Systematic & organised, with an ability to deliver to deadlines

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.