Over the past several years, we have seen a continual increase in demand for PlatformDIGITAL® from our EMEA-based customers; this demand is projected to continue to grow substantially in the future. To enable us to better respond to these opportunities, we are having to think differently about how we work and how we structure ourselves. Our customers want us to think more globally, delivering a consistent, well-executed customer experience across the entire Digital Realty footprint, while ensuring the individual customer care that they have come to expect from our local operations.
To help achieve this, we are scaling up our pre-sales capabilities in EMEA, with the intention of providing additional support to the in-country teams and improving the way we respond to our customers.
As part of the larger Sales Engineering team, you will support the Sales team in providing technical input to pre-sales activities and customer meetings in the EMEA region. You will be involved throughout the whole lead-to-contract process and ensuring that designed solutions are correctly transitioned to the delivery and support teams. You will perform client and customer facing engineering functions in support of customer acquisition, installation and construction, for a range of Global and Enterprise customers. You will work closely with interfacing teams during the pre-sales and design stages, acting as the “technical face” of Digital Realty until the customer’s network and equipment are ready for implementation. At any given time, you will be contributing to multiple sales efforts at various stages.
You will need to build strong working relationships with the in-country Service Design teams, whilst being the primary technical interface between the various functions involved in supporting our customers.
The primary focus for the role will be the main hyperscale customers and selected Global 2000 customers deploying into the EMEA region.
Skills & Experience:
The requirements listed below are representative, but not exclusive, of the knowledge, skills, and/or ability required to succeed in the role.
Keys to Success:
To excel in this role, you will live and breathe data centres. It is highly preferred that you have an overall understanding of all the parts that make up a data centre, including components, technologies and services, together with business considerations, particularly pricing and market value. This will require that you track and manage many details while also grasping the big picture and how each detail fits into it.
In addition to this knowledge you will need exceptional customer-facing skills, including the ability to articulate proposed solutions and how Digital Realty pulls all the pieces together to deliver to customer expectations. At the same time, if the conversation during a customer tour goes into detail, you'll be able to "get granular" and respond to all but the most technical of questions.
During the sales lifecycle the Solutions Engineer will need to be able to respond to all technical questions and be able to simplify complex technical information in a succinct and easy to understand manner.
It is essential to have a flexible approach to working within the Sales team. Flexibility is a key requirement in this role as there will be times when you are required to work outside of the core working hours. There will also be some travel requirements, however mainly limited to mainland Europe.
Digital Realty: Where the cloud lives and business thrives:
At Digital Realty, we drive the digital ambitions of our customers by thinking globally, inspiring our customers, and doing our job with a sense of urgency.
We are a leading global provider of world-class data centre, colocation and interconnection solutions, supporting the digital ambitions of over 2,300 companies worldwide. We are where new technology is at home - the cloud, the Internet of Things or Artificial Intelligence. The way in which we humans communicate, work and think is increasingly changing - and here we play a central role.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.