Managing one or multiple data centres, you’ll ensure they perform effectively and reliably to meet all our customers’ performance needs. This means you’ll be involved in planning and overseeing all maintenance, repairs, upgrades, expansions and customer services, while ensuring all work meets health and safety standards and agreed SLAs and KPIs, and managing any disruptions to service. This includes monitoring all site operations for energy efficiency, overseeing all alarm systems and approving all capacity requests, as well as ensuring all data centre staff have access to necessary training. Managing, mentoring and developing a team of senior site engineers, you’ll report to the Head of Service Operations UK and work closely with a variety of Digital Realty teams, as well as customers and suppliers.
What you’ll need
Strong product management/marketing experience including product development, strategic planning and implementation, ideally in a data centre environment
Extensive experience and detailed knowledge of managing plant/service operations
Detailed understanding of data centre infrastructures
Strong background working in a mission-critical mechanical and electrical environment in a large company, ideally in IT or telecoms
Proven people management skills, with both direct and indirect reports
Experience of managing a technical facilities management function
BIFM (British Institute of Facilities Management) or similar training and accreditation
Understanding of maintenance governance principles
Committed and open to new ideas and responsibilities, with the ability to adjust plans to meet changing needs.
A strong problem solver, focused on delivering quality work on time and to budget
A can-do attitude, but understands the need to delegate when appropriate
A good listener, with strong communication skills in English, both written and verbal
Ability to manage performance by setting standards, handling problems and providing guidance and assistance
Experience of maintenance management systems, from Excel-based to bespoke systems (e.g. Ultimo)
A background working in a European multi-cultural environment
A higher national certificate in a technical field
A bit about us
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents
A bit about our Operations team
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
This is an exciting time to join our business so apply now and make your mark on our future.