Customer Service Engineer

Your role

The Customer Service Technician is responsible for carrying out Service Requests, in example Hands & Eyes services for our customers, cross-/disconnects and elements of customer implementations. You Monitor and document customer services provided by external providers and you accompany customers that request access to our centralized patching room. Moreover, you support Service Transition (implementation) activities, under coordination of the Service Design & Transition Engineer/Manager.

What you’ll need

• Vocational qualification of a technical nature (qualified electricians are a distinct advantage), Telco’s background is preferred.
• Minimum two years of experience in a Hardware IT troubleshooting position,. preferable in a Data center environment
• Fluent in English (both verbal and written.
• You are a self-starter and have an eye for detail, possess good communication skills and are customer focused.
• You are eager to learn every day and gain knowledge, you strive for 100% accuracy and you are resilient and comfortable working within a 24/7 shift.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.