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Junior Customer Service Technician

Position Title: Junior Customer Service Technician
Location: London

A bit about us

With data and connectivity in such a huge demand nowadays across the globe, have you ever wondered how they are managed behind the scene? Have you ever heard of data centres? You may even walk past them on your daily route to school or office without noticing them, and yet they are everywhere, managed by dedicated teams to keep data connection running 24/7.

Digital Realty is one of the world’s biggest data centre operators which supports market-leading enterprises (e.g. IBM, Dell) and service providers (e.g. Google, Amazon) by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities across 24 countries, AND WE ARE STILL GROWING FAST!

This growth brings great opportunity for young, talented people to enter the industry and join us in one of our data centre roles that are suitable for candidates with limited or no previous industry experience.

Our roles come with offering a combination of an on- and off-job training and experience that will allow you to develop and build your expertise in a variety of areas and will enable your career growth with us.

Your Role

The Junior Customer Service Technician is responsible for carrying out service requests from our clients. The position reports to the Team Lead/Customer Service Manager in our data centres, and works closely with various Operations departments to ensure the customer service requests are taken care of accordingly. You will play a crucial role in delivering a world-class customer service experience to our clients whilst ensuring a reliable data connectivity to support their day-to-day business operation.

What you'll need

  • Any of these qualifications would be advantageous CCNA/CCNP/CCIE/DCCA/DCDC/DCID/ATS
  • Ideally but not essential - Computer Science degree, Computer information’s systems degree, Mechanical engineering degree or Electrical engineering
  • Strong Analytical skills
  • Good interpersonal skills
  • Customer-focus
  • Pro-Active, Self-Starter
  • Quality-driven
  • Good communication skills (both written and verbal)
  • Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential)
  • Experience working in client-facing industries (desirable but not essential)

A bit about our Operations team

Our Operations team keeps our customers’ data connectivity running safely and securely. We have plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our fast-growing business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.