Joining us on the Collections Analyst function, you will act as the main POC for all local and international Collections topics, proactively communicating with the dedicated customer accounts, investigating billing queries and using available tools to find solutions and resolve possible delays and general issues in the billing process. Your goal will be to maximize cash flow, minimize bad debts through the credit management system and apply escalation process when needed. You will achieve this through a high standard of customer relationship management, clear and direkt communication, making customer calls and meetings where required. You will report to Regional Collections Manager EMEA and be a part of the EMEA Collections team, but based in Frankfurt. With a can-do attitude and the ability to adapt to changing role requirements, you will be an integral part of the Order to Cash team. The ability to prioritize and excellent attention to detail is key for this fast-paced role.
A bit about us
Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.
What we can offer
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.