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Oracle HCM Support Analyst

Position Title: Oracle HCM Support Analyst
Location: Dallas

Digital Realty is growing, and we are looking to hire a key role in our global Oracle HCM Support team to deliver services. As part of a global network of Oracle HCM systems support analysts you will contribute by helping use the Oracle HCM system and solving any user related or technical issues. You will also be involved in requests that will help us to continually improve the functionality of the system.

What does this position involve?

Oracle HCM manages people related data and processes to make it easier for individuals and managers to navigate their people orientated responsibilities. Oracle HCM sits at the heart of business; it is therefore vitally important to ensure we support our users.

You will not be able to solve everything - we anticipate Level 1/Level 2 and some Level 3 support actions to start with. Anything you can’t solve; you will escalate to the technical folks at Oracle HCM.

In addition to support, we are rolling out Oracle HCM to other countries and increasing the functionality available to those countries – you will play a pivotal role in helping us implement that change program.

What type of person will be a fantastic fit for this position?

  • Self-reliant, curious, resourceful and with great customer skills
  • Positive and solutions driven when dealing with customer requests.
  • Be human – able to empathise and support customers through with their requests.
  • Use your amazing listening and analysis skills to identify what the customer actually needs!
  • Follow up and communicate effectively with customers.
  • Prioritise and escalate requests in a methodical sensible way.
  • Liaise with our application vendor (Oracle) to resolve technical challenges.
  • Great attention to detail and a genuine interest in technology to help us make the most of our systems.

What experience will you need?

Preferably previous of Oracle HCM will be great to ensure you hit the ground running. If you have experience of supporting other HRIS systems, we are also happy to hear from you!

A bit about us

Interxion: A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA. With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet – powering finance, communication, healthcare, creativity, entertainment, life. As part of Digital Realty, our customers now have access to 49 metros across six continents. We’ve 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.